JISC infoNet Measurement Tools portal Measurement Tools / Value and impact of student support services
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Value and impact of student support services

About this toolkit

Type
Toolkit
Subject areas
Student support services
Technology Platform
PDF (NB also online/interactive - comment from session at UCISA CISG conference)
Conditions of use
None
Access
Free to download from website
Date of original release
April 2010
Date of last known update
June 2011
Current status
Active
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Summary of stated purpose

 

The 'Understanding the value and impact of services that support students' toolkit is aimed at:

 

  • Helping departments undertake performance monitoring
  • Assessing what is most appropriate to their organisation and students' needs
  • Supporting professionalism in the sector
  • Helping demonstrate the cost and value of student support services and student development activities 
  • Assisting benchmarking and understanding of the effectiveness of the service.

 

The 'Understanding the value and impact of services that support students' toolkit is aimed at:

 

  • Helping departments undertake performance monitoring
  • Assessing what is most appropriate to their organisation and students' needs
  • Supporting professionalism in the sector
  • Helping demonstrate the cost and value of student support services and student development activities 
  • Assisting benchmarking and understanding of the effectiveness of the service.

 

Output types

 

Quantitative and qualitative

Relates to evaluating impact and value for money, using 3 types of instruments: surveys, discussion/focus groups and interviews. A number of templates have been developed to support users' own evaluation.

 

Supporting evidence

 

Developed by the Student Services Organisation (AMOSSHE) and Centre for Higher Education Research and Information (CHERI) and supported by HEFCE Pilot HEIs at University of Brighton, University of East London, University of Surrey and the University of York.

 

Case studies from pilot HEIs include impact of a Maths Skills Centre; a Centre for Wellbeing - promoting emotional resilience in students; measuring the value and benefit of a mental health support mentoring programme; and a disability service.

 

URL http://www.amosshe.org/vip

 

CONTACT EmailAMOSSHE